FirstLine™ Delivers

The FirstLine™ demonstration disc is an easy to navigate visual representation of the full program, designed to show the range of tools and techniques available and the benefits of implementing lean projects providing sustainable business improvements.

reserve your demonstration disc

take a quick tour

FirstTeam Process Aids

Need a little help solving problems?

Let our suite of process aids guide you:

• Pareto – How to Prioritise
• Cause and Effect
• How to Brainstorm
• Kaizen
• Workplace Organisation (5S)
• 5S Manufacturing Audit
• 5S Office Audit
• Lean Service Broadcast (MP3-30mins)

DTI Publications

Quality Excellence Series

• Benchmarking
• Evolution of Quality
• Self Assessment and Awards
• The Original Quality Gurus
• Implementation- from Quality to Organisational Excellence
• Performance Measurement
• People Development & Teamwork
• Total Quality Management (TQM)
• Tools & Techniques for Process Improvement

EFQM

• Introducing Excellence
• Framework
• Self Assessment

If your normal experience of customer service is the sound of a machine putting you on hold you may want to listen to this edition of In Business.

Peter Day talks with people who think there is a better, leaner way learning from decades of experience of the Toyota way of making cars. It's called Lean Manufacturing and it could be the way to put the customer at heart of the service industry

• Lean Service Broadcast (MP3-30mins)